Reviews

From 606 reviews
Rachel Smith
Rachel Smith

This is a VERY professional shop: clear communication; on time; clean and organized work spaces; zero pressure to have work done while also options given for customer consideration.

via Google
Nina F.
Nina F.

I’ve been going to Luscious for over 7 years for my Toyota Prius. It’s always been a pleasant experience and I highly recommend them.

via Google
Narayana Myneni
Narayana Myneni

I got my 0% EV battery car diagnosed serviced and fully charged after garaged without charge and reasonably charged to me and guided me for future care.Appreciate Darin for honest and prompt care.

via Google
Cynthia Gregory
Cynthia Gregory

What a lovely and easy experience. Made my appointment on line, filled in the online form ahead of time regarding my cars needs.

Check in was quick and smooth. Then hung out in the cozy living room like eating area with great WiFi while …

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via Google
Martha Keller
Martha Keller

Diagnosis included charging battery overnight. Battery did not hold charge, so new battery was installed.

Service: Auto battery replacement

via Google
Imran Khan
Imran Khan

Luscious garage is one of the best shops I have worked with. They are quick, do amazing work, and I trust them completely with their diagnostics. If you have a hybrid or full electric car, this is the best shop ever. They literally have a…

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via Google
Kent L. MCDONALD
Kent L. MCDONALD

I'm happy to write a review because it was a happy experience. The only sad note is that I hadn't found the Luscious Garage earlier. Courteous and friendly staff, excellent mechanic, and the best rates in town based on my research. I waited…

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via Google
Jason Miller
Jason Miller

They inspected & repaired my cat converter shield. Super fast, very professional.

Services: General repairs & maintenance, Vehicle Inspection

via Google
Fred Dick
Fred Dick

Luscious Garage gets it. Without going into great of detail, Luscious Garage was able to solve an electrical problem on my car for about 3/4 less of the cost than the dealer had estimated. Honesty and integrity will keep me coming back …

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via Google
Linda O'Brien
Linda O'Brien

Luscious Garage was a breathe of fresh air! Service went well-price quoted was reasonable and the garage is welcoming with plants a sofa and chairs and books in the waiting room. I’ll be back!!

Service: Vehicle Inspection

via Google
Aikya
Aikya

I used Luscious Garage for diagnostics for engine overheating and powertrain problem on my Ford Fusion Hybrid.

I got the appointment quickly. They have a big waiting lounge with lots of books and magazines. Ran the diagnostic for an hour …

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via Google
Pete Cooper
Pete Cooper

Great experience from appointment all the way through to pick up. I really appreciate having a car maintenance business like this in SF with solid background in EVs and hybrids. I would have given them 5 stars but it seems like there is a …

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via Google
gigi trabant
gigi trabant

Routine inspection with recommendations for next visit, very efficient, clean with a comfortable waiting area

I have been using Luscious Garage since I got my 2003 first prius which is what I am still driving and I cannot say enough about …

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via Google
Dorian Wiederholt Kassar
Dorian Wiederholt Kassar

I have brought my car to Luscious Garage since I since I bought it and couldn't be happier. The service is exceptional in all aspects and I particularly appreciate how all of the paperwork is digital and organized simply.

Service: General …

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via Google
Lee Guion
Lee Guion

The staff, intake and mechanics, were thorough and took the time to discuss repair options. No pressure. And went the extra mile to ck tire pressure and oil levels at no charge. I love Lucious!

Service: Auto body & trim repair

via Google
Sara Syer
Sara Syer

Took thorough history about problem after car was towed.

Did all maintenance on time. Referred me to body shop who saw me right away.

Service: General repairs & maintenance

via Google
Michelle Smith
Michelle Smith

I never thought I’d love a mechanic, but the experience at Luscious Garage is friendly and humane. The repair/service area is clean and quiet. There are plants — one could even say it has ambiance. There’s a waiting room I didn’t use, but …

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via Google
Mamie Wong
Mamie Wong

Wanted tires checked for road trip. Didn’t have an appointment and they were very busy but still made time.

I appreciate that they always go the extra mile to make sure requests are fulfilled. Would never take mu car anywhere else.

Service…

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via Google
Susanne Krauland
Susanne Krauland

I always get fantastic service at Luscious Garage. East to schedule appointments. They walk you thru everything they have done and even have photos to show of the work. All this instills trust which is very much missing with other garages …

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via Google
Carol DiBenedetto
Carol DiBenedetto

Excellent communication, service, on-time delivery. I trust Luscious to tell me what I need and not up-sell services. Recommend!

via Google
Jeff Weitzel
Jeff Weitzel

I've been taking my old Prius to LG for years and years, and they have always provided an outstanding customer experience, as well as expert service on my car.

Literally, the day before I was to move to Oregon and leave them behind forever…

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via Google
emily bowen
emily bowen

I'm a huge fan of Luscious Garage! Shel takes great care of my car 😁

via Google
Joshua Nugent
Joshua Nugent

Convenient online system. Made sure I knew what was needed and could wait. Provided good pictures that helped me immediately get reimbursed by my insurance company.

Services: Auto water leak repair, Engine repair

via Google
George Vlachos
George Vlachos

I have been coming to LG for over 12yrs. LG has always provided me with

excellent service and the pricing is reasonable The techs are very professional and knowledgeable. Have not had any reason to complain as they have always done an …

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via Google
jeanne p (turabelle)
jeanne p (turabelle)

I've been going to Luscious Garage for years. I love the owner Caroline and her vision for car care. They are as transparent and open about their processes as possible. The mechanics are nonjudgmental and the shop is airy and surprisingly …

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via Google
brett kaufman
brett kaufman

I’ve been coming here for a number of years now, always satisfied. I decided to try a place down the street from me, for the convenience. I was quoted $3000 worth of needed repairs. I decided to go back to Luscious for a 2nd opinion. They …

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via Google
MS Blazin
MS Blazin

The team at Luscious Garage is always courteous, knowledgeable and efficient. They're experts with high standards of excellence. It's easy to enthusiastically recommend them.

Services: Tires, General repairs & maintenance

via Google
Doug Yule
Doug Yule

My Prius was occasionally not coming Ready in spite of all the dash lights coming on. My local Toyota dealership could not diagnose the problem. The technician at Luscious Garage had seen the problem before and knew it was due to the 12-…

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via Google
Andrea Siebert
Andrea Siebert

My Prius has required very little attention, but whenever it does I want to be at Luscious Garage. For 14 years I have depended on Caroline's staff for expertise, service, and advice. While living elsewhere I found one Prius oriented …

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via Google
Aaron Wojack
Aaron Wojack

They did a great job diagnosing the problem with my Ford Escape Hybrid. I actually did the repair myself. I appreciate a garage the is willing to work with you.

Service: Engine repair

via Google
Jennifer Larsen
Jennifer Larsen

I really appreciate Luscious Garage! Though sometimes they can be a bit more on the expensive side, everyone is really nice, and today when they did a diagnostic inspection on my suspension, they charged me only half on the original fee …

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via Google
Bill Wilson
Bill Wilson

I have used Luscious since 2008 thru 3 Prius's & now a Hyundai IONIQ, and drive 50K per year. Cars & service are amazing

via Google
Greta Haug-Hryciw
Greta Haug-Hryciw

Always efficient and great service, with well spaced appointments. Love the music they listen to while working. I was a bit annoyed by service writer and his fast-talking salesman-like approach, but he did his job well enough…it just wasn’t…

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via Google
Andrea Dawson
Andrea Dawson

I have been taking my Prius’s to Lucious for about 7 years now for services. The staff is always honest, work is completed on time at a fair price.

So thankful to have a consistently reliable place to take my Prius.

Services: Oil change, …

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via Google
Paul Manangan
Paul Manangan

Luscious Garage is the best. Been using their services for about a decade. Started with our Ford Escape Hybrid and now there with out Highlander Hybrid. They are professional and honest about work that needs to be done and what can wait. We…

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via Google
Basil Falcone
Basil Falcone

There is no place better anywhere to take uour hybrid car. the quality of care and professionalism exceeds any and all experiences you have ever had going to get your car fixed. My prius has 311,129 miles on it and that has so much to do …

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via Google
Jan Sluizer
Jan Sluizer

I have been going to Luscious for 14 years for service on my 2007 Prius. The folks at Luscious have kept it running, in great shape. I have absolute trust in what they tell me, knowing they will always be fair, never looking to gouge me in …

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via Google
Lisa W
Lisa W

What are the odds of having your headlight go off the day you plan to drive further away? Called for a same-day appointment and Luscious Garage picked up *immediately*! I was here for maintenance in early August, and the experience was …

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via Google
Emma Carlson
Emma Carlson

We love Luscious and are so glad we found them! They service both our hybrid Toyota and our conventional Honda and, for both, the results are always rock solid. They're incredibly organized, prompt and communicative, honest, and go the …

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via Google
Nalani Ngoon Warde
Nalani Ngoon Warde

We LOVE LG and can’t recommend them highly enough to hybrid and electric car owners. We have been going for years for general maintenance. The staff are SO lovely, we trust them with the care of our hybrid.

Service: General repairs & …

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via Google
John Theede
John Theede

I take the Prius in regularly for standard service; at a recent service, they replaced the spray nozzle on the driver side of windshield; it was plugged up. It worked fine… then about a week or two later, the windshield cleaning fluid …

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via Google
Genesis R. Zepeda
Genesis R. Zepeda

We called and made an appointment, they were able to make room for us on the same day which was awesome. The team was professional and gave their honest recommendations. By the time the car was ready we were out of town and had to leave the…

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via Google
Rachel Chalmers
Rachel Chalmers

Conscientious and kind – made sure I was getting new tires for my own safety, even if they weren't doing the replacement themselves. I recommend Luscious to everyone

via Facebook
Mel Picolo
Mel Picolo

Good group of people there....

via Facebook
Mel Picolo
Mel Picolo

Garage was immaculate. The Staff was courteous and knowledgeable and repaired my hybrid problem. I would recommend any of my friends to use Luscious Garage for their hybrid vehicles. Big shout out to Will and Doug.

Services: Auto engine …

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via Google
Bay Walker
Bay Walker

Excellent shop. Parts are the same price you'd pay at a parts store but the hourly labor fee seems higher than shops with inflated parts prices. Setting up an appointment is easy. Once you do that, you'll be emailed an invoice estimate. …

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via Google
Jill Stengel
Jill Stengel

Everyone I spoke with at Luscious Garage was kind, friendly, helpful, and informative. At one point I was in tears from my insurance company being so slow and difficult. The team at Luscious Garage really helped to make things better—extra …

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via Google
Julie
Julie

The team at Luscious Garage are trained surgeons for your hybrid car. My 2005 Prius needed a new hybrid battery pack — the BIG battery — a heart transplant. I found kind and caring professionals with a great team energy. I was told that …

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via Google
Josh Polsky
Josh Polsky

best garage ever. some armatures tried to steal my catalytic converter but just left a hole in the tailpipe. Luscious welded it closed and added steel bars to deter the next fools.

plus did regular tune up all in the same day.

great …

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via Facebook
J Choi
J Choi

So grateful for the professionalism and above-and-beyond service the Luscious Garage team makes possible – including Hung and Stephen! Though much may have changed in the past year, Luscious Garage still provides essential services in a way…

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via Google
Andrea Brown
Andrea Brown

Honest, reliable, excellent work & super nice customer service

via Facebook
Albert Prince
Albert Prince

I was, for the lack of a better word, overwhelmed with the exceptional service provided by staff!

Hung kept in touch with me throughout the process, kept me informed and educated, and helped me through some difficult times as he tried to …

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via Google
Ayaire Cantil-Voorhees
Ayaire Cantil-Voorhees

Before finding Luscious Garage I had two other shops misdiagnose the clunking sounds coming from my car as struts needing to be replaced. Luscious Garage identified that the issue was actually my spreader bars, not my struts. Not only did …

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via Google
Allan Gersten
Allan Gersten

These guys are great. I had a completely dead Fiat 500e. The lithium ion battery was totally discharged. I spoke with the Fiat dealership and they quoted me $30k, that’s NOT a typo. So I had my car towed to to Luscious. They assessed the …

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via Google
Alexandria Nichandros
Alexandria Nichandros

these folks know EVERYTHING EVERYTHING EVERYTHING EVERYTHING about Prius cars. 1 zillion times more than the dealerships

via Facebook
Nellie Thorngate
Nellie Thorngate

Hello, my fellow hybrid-driving peeps! If you are anywhere near the Bay Area, I can’t recommend Luscious Garage strongly enough! Excellent pre-service communication, brilliant, helpful mechanics, and very fair, unexploitative pricing (for…

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via Facebook
Zane Hellmann
Zane Hellmann

After going to another unnamed garage to evaluate my 2014 Subaru Crosstrek and being quoted $2500 for a repair, I took my car to Luscious Garage for a second opinion. Their evaluation and repair cost $600, saving me almost $2000. I could …

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via Google
Shabbir Imber Safdar
Shabbir Imber Safdar

I went to luscious for a second opinion on a repair recommended by the dealer. I was treated to a spectacularly detailed and friendly explanation that also saved me from an unnecessary $2500 repair. I will be bringing my car here in the …

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via Google
Lenny Carlson
Lenny Carlson

Today they installed a protective cover plate on the catalytic converter. Luscious Garage is staffed by friendly and very competent professionals. They work quickly and efficiently. I am grateful to have access to an independent auto …

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via Google
Glen Pensinger
Glen Pensinger

Efficient, Professional service in a pleasant surrounding for reasonable prices.

via Facebook
Caroline Nassif
Caroline Nassif

I absolutely love Luscious Garage. Every person I encountered has been incredibly nice, and they can explain car maintenance to just about anyone. I love that you always communicate directly to the person who will be working on your car. …

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Response from business owner

Hi Caroline 🙂 Thank you so much for your review! We're glad we could help you take care of your hybrid and have a great car repair experience. We appreciate you!

via Facebook
Rachel Allen
Rachel Allen

I’ve been coming to Luscious for both my Toyota 4Runner and my Honda Element for over 10 years, and I recommend them to all of my friends, namely my female friends. It is a woman-owned shop and Several women work there too. As a woman who …

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Response from business owner

Thank you SO much, Rachel! It means a lot to us that you refer your friends, and find our shop so friendly and welcoming 😊 It is our pleasure to provide a comfortable and easy experience for our customers. We are so grateful to have you as a customer with your Toyota 4Runner and Honda Element for all of these years!

via Google
Erin Baumgartner
Erin Baumgartner

Luscious Garage will ALWAYS be my go-to when it comes to maintaining my 2004 Prius. The folks at Luscious are always professional, friendly, honest, informative, and I never have to worry about being ripped off. They offer great service at …

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Response from business owner

Thank you so much, Erin 😊 We really appreciate your trust with your 2004 Prius, and always happy to provide you with professional, friendly, honest, and informative service. We look forward to working with you in the future!

via Google
Gina E. Luciano
Gina E. Luciano

I’ve been patronizing this garage for probably nine years. I love the staff. They are knowledgeable, helpful, honest and I can’t say enough good things about them. Both my kids go to this garage and my daughter, when she bought a brand new …

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Response from business owner

Hi Gina, thanks so much for your kind review!! We're glad we could help you care for your Prius. Thank you for trusting us with your vehicle 🙂

via Facebook
Jane Eckert
Jane Eckert

Clean, efficient, good communication-takes the angst out of car repair.

Response from business owner

Hi Jane 🙂 We are glad we could take the angst out of car repair! Thank you for trusting us with your vehicle. We hope to serve you again.

via Facebook
Susan Alexander
Susan Alexander

Luscious installed a catalytic converter protector on my 2018 Prius. They also took care of a minor repair at no extra cost. They did it all in record time with excellent service. I love that they show you photos of what they did. Friendly …

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Response from business owner

Hi, Susan! Happy to have worked with you, so glad you enjoyed our photo updates, friendly staff and prices! We hope to see you in the future!!

via Google
Pam Hommeyer
Pam Hommeyer

I’ve been taking my cars to Luscious Garage since soon after they opened, I believe. I wouldn’t go anywhere else. The mechanics are the best. Experienced, friendly, honest, clear. The whole place runs like a clock and they are a green …

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Response from business owner

Hello, Pam! Thank you so much for your kind words! We appreciate your business over the years, and look forward to working with you again in the future 😊

via Google
Joseph Baltazar
Joseph Baltazar

The catalytic converter was removed from my car by a thief. I did some searching for a mechanic that specializes in hybrid cars.

I saw the review for Luscious Garage and filled out the form for a quote. They worked with my insurance to get …

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via Google
Rebecca Andre
Rebecca Andre

I highly recommend Luscious Garage. They are extremely polite, punctual, and helpful. I trust that if they recommend a service it is because it is needed, not because they are trying to sell unnecessary work. The garage is clean and follows…

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via Google
Jennifer Beachey
Jennifer Beachey

Luscious Garage is always outstanding! In addition to the high quality work they do, they are completely trustworthy and always efficient. I especially appreciate their streamlined systems for appointments, estimates, communication and …

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via Google
Payton Robinette
Payton Robinette

Excellent place, very professional, and their online booking and update system is top notch! I have a difficult work schedule and had to reschedule my maintenance twice, and it only took a couple of clicks on a computer each time.

No …

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via Google
Karen Wang
Karen Wang

Luscious Garage takes great care of my Prius. I’ve been going there for years for regular maintenance. They know hybrids well. It’s easy to book online and get estimates and finalized bills via email, and also easy to find someone to talk …

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via Google
Eugene DeChristopher
Eugene DeChristopher

I think it’s fair to say that I love Luscious. Our ‘02 Prius lost its catalytic converter to theft. The shop close to us in the city of Richmond said it would be a three month wait for a new one. Oy! I was happy to learn that Luscious keeps…

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via Google
Maggie Harding
Maggie Harding

The catalytic converter was stolen! Fortunately, my insurance covered it. Luscious Garage was great about communicating with me about the arrival of my car (towed there without me), estimates, when the insurance guy approved it, and when it…

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via Facebook
Harlan Fletcher
Harlan Fletcher

Luscious Garage is amazing and the only car maintenance shop I will use. (Not to mention a woman-owned small business!) They are very knowledgeable, have tons of integrity and are really kind to boot. Every mechanic at Luscious is honest …

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via Google
Sue Redding
Sue Redding

I love this place! Service is good and everything is automated so you know exactly when your car will be done and how much.❤️

via Facebook
Julia S
Julia S

I certainly would recommend you, and I am coming back for my next car service. Very impressed. Thank YOU

Nikki Humes
Nikki Humes

Luscious Garage is thorough, great customer service, and they make it easy to schedule. You can do it online, you can text with them, they are really nice and take the time to explain things. Worth every penny.

Services: General repairs & …

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Mike Simpson
Mike Simpson

We’ve used luscious for all 3 of our priuses. Very good on-time, communication, quality. Nice shop space, comfy waiting room ore-COVID. You will need to alert them if you get a recall notice as they don’t already get notices from your …

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via Google
Carol DiBenedetto
Carol DiBenedetto

great service, friendly and knowledgeable staff. they go out of their way to help make the experience pleasant and productive. absolutely recommend!!

via Facebook
Chris Kuryak
Chris Kuryak

This is one of the best auto shops I've ever used.

Went in for an oil change and 10k mile general maintenance check on my 2013 Prius.

The mechanics are excellent. Everyone is very kind and welcoming. The repairs were done on schedule. And …

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via Google
Doug H
Doug H

Luscious has been my Garage of choice for years. Lately I took the car in for what I thought should be the 90K service, but I was told that it only needed the intermediate service. They saved me money by not doing unnecessary work!! Awesome…

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Katie Kaps
Katie Kaps

Great service. They did a super thorough job checking out a Prius I had just bought from shift.com. I was told it went through an inspection by shift but it was missing some pieces underneath and I ended up returning it. They gave an …

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via Facebook
Radha Kindler
Radha Kindler

I love Luscious Garage! They are always so helpful and I never get the feeling like they’re trying to upsell unnecessary service (like I do at the dealership service center). Plus, their waiting room is just like a cozy living room. It’s a …

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via Google
Daniel Kline
Daniel Kline

Professionalism in scheduling and service.

via Facebook
Jaime Téllez Sánchez
Jaime Téllez Sánchez

Friendly, efficient and honest. Came in for 10k maintenance and oil change on my 2007 Prius. Also requested an additional check (that would cost me around $200) for a noise I was getting. Elias was incredibly helpful, and after doing the …

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via Facebook
Darrin Fox
Darrin Fox

The team at Luscious was absolutely amazing. We had a high-price Prius repair, and Luscious suspected it was covered under a Toyota Extended warranty.

Long story short, Luscious stayed on Toyota's Warranty Dept. for over a week, and proved …

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via Google
Jimmy Rogers
Jimmy Rogers

great service and personable staff! they took the time to walk us through each problem and we learned a lot about our new hybrid ford escape.

via Facebook
Grace K
Grace K

I have taken my Prius to Luscious for regular servicing and repairs since I moved to SF in 2013. Their customer service, expertise, and reasonable pricing are outstanding and have made me a loyal customer. Scheduling an appointment, getting…

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via Google
Elizabeth Joyce
Elizabeth Joyce

Luscious garage is the BEST place to take your Prius. They have an extremely knowledgeable staff: prompt, honest, trustworthy, and overall great human beings. We’ve been going there for over a dozen years. I wouldn’t go any place else.

via Google
Diane B
Diane B

Without the Luscious Garage my car would have been on the scrap heap 3.6…

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Denni Locke-Brusseau
Denni Locke-Brusseau

Wonderful service, straightforward communication. Fair prices and it’s a woman owned business. Totally trustworthy. Can’t say enough good things about them.

via Facebook
Dani Cambier
Dani Cambier

You feel good coming here.

via Facebook
Elizabeth Parks Dahlhoff
Elizabeth Parks Dahlhoff

I am NOT a Prius owner. I have a Lexus 400h (hybrid SUV), which the folks at Luscious adorably call a "truck". My old girl is 14 years old and is at almost 250K miles. I appreciate the high quality of the work, and the ease and transparency…

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via Facebook
Gina Luciano
Gina Luciano

I don't even know how I first found this garage but I thank fate for this gift and Luscious is indeed a gift. It is staffed with a bunch of great young people, professional, honest, incredibly helpful and competent. I can't say enough about…

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via Google
Alessandra Gallo
Alessandra Gallo

I had a very high estimate from Toyota for a repair so I asked Luscious to estimate and do the repair. It would have been covered by insurance. They inspected the car and found that the issue was minor and that it didn’t need any work …

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via Google
Boston Blake
Boston Blake

Luscious Garage has repeatedly gone above and beyond in maintaining my 2010 Prius, contacting Toyota on my behalf regarding warranty questions, advising on the evolving needs of my aging car, and performing consistently friendly, timely, …

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via Google
John Paul Visaya
John Paul Visaya

Luscious is what every repair shop should strive to be. The employees are knowledgeable, sincere, and genuinely friendly. The shop is clean. (It has by far the best waiting room I’ve ever been in for any kind of business.) And of course, my…

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via Google
Ari-Asha Castalia
Ari-Asha Castalia

The service here is the best! Respectful mechanics explain repairs in plain language. Online scheduling makes things easy. I'm so glad my fave mechanic moved to this garage so I discovered them.

via Facebook
philip ramsey
philip ramsey

I am a loyal Luscious Garage patron since 2010. I make a reservation for service and I know how much it will cost and how long it will take. Awesome! The bulk of the cars they service are Prius so they know what to do, already know which …

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via Google