These two pages are contained in the “Dealer Letter” issued November 29th, 2010, to direct service staff on proper response to anticipated questions from owners and the press (to ensure everyone receives a “consistent message”).  The dealer letter also contains an example of the “Owner Letter” that will go out early December, available to read here, and an introduction that reiterates the same information and describes part numbers and availability.

Prius Water Pump Service Campaign – Frequently Asked Questions

Any references to pricing of parts, labor, or estimates of any kind were accurate at time of publication. Please contact us for updated pricing.